Coordinate and manage data-related projects across teams, acting as a key link between stakeholders and data contributors.

Deliver ad-hoc reports and analyses to support business decision-making.
Gather, structure, and validate data from multiple sources using SQL and Excel.
Design and present results using dashboards and reports in Power BI.

Achieved multiple successfully finalized projects.

Data reporting, analysis, structured insights, and operational support across multiple teams and processes.

Managed two engineering teams (10–15 people each).

Responsibilities included: workload management, productivity reports, leadership, mentoring, meetings, process governance, and cascading information.

Led operational tasks and ad-hoc aion initiatives.

Gate-keeping and monitoring orders, providing trainings, handling escalations, and serving as an informational focus point for internal & external customers.

Responsible for customer networking requirements, PVC configuration, customer training, troubleshooting, and cooperation with sales, billing, and other teams.

Handling enablement, deletion, and verification of customer requests for RAS accounts; configuration and adjustment of services.

Analyzed call quality, communicated selling techniques, created call scripts.

Assisted German and English clients with reservations, refunds, customer information via phone and email.

Supported guests, assisted reception, communicated in English & German.

Development of aion scripts using Automation Anywhere, improving efficiency and eliminating repetitive tasks for multiple teams.

Built a complete task and workflow system in Outlook using custom forms & VBA macros. Improved productivity, clarity, and reporting within the GMIS validations team.

Introduced new tooling and RPA aion resulting in saving 1.8 HC and enabling team members to advance into more complex roles.

Designed and implemented a unified reporting system in Power BI used across the organization for weekly & monthly performance management.

Implemented a comprehensive development program including tools, communication standards, skillset definitions, and regular 1:1 sessions. Result: stronger relationships and improved team performance.

Organized regular volunteering events (3× yearly) for teams and participated actively. Worked with organizations such as Centrum rodiny, Dúbravka; SDM Domino; Naše Mesto; etc.